What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

The receptionist was very friendly and pleasant. The audiologist, Glen, was very professional and explained everything. He answered all the questions I had and those I didn't even know to ask. I highly recommend them.

Kathy Ekus, on Google

Being a 70 year old man whose wife frequently mentioned I needed to have my hearing checked, I booked an appointment with Quality Hearing Aids to do so. After a very thorough test in a soundproof room, I was ecstatic to learn that for a guy my age, my hearing...

Ed Horowitz, on Google

Great customer service and very professional. Glen goes above and beyond to make you feel like family. Price are competitive, and they stand by there Hearing Aids. Make sure to see Glen.

Minion Knight, on Google

The audiologist, Glen was amazing with his professional explanation of using the hearing aids and what to expect. I believe he covered all aspects of any situation I would encounter being a user himself. The staff also follows their boss's professionalism willing to go above and beyond the norm. I...

james johnston, on Google

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